It’s 7:17 p.m. as I start typing this entry, and I thought I would be almost home by now. Instead I am waiting to hear back from the customer who added my e-mail address to an urgent support ticket at 4:09 p.m. Of course it was after 4 p.m. Urgent support requests never come in when there’s plenty of time to look at them. Before I had a chance to figure out that the project manager on that account was out of the office and thus unable to do the first pass of troubleshooting—which sometimes makes problems like these go away– the customer updated the ticket to add a second issue. Whee. I fixed the second problem first; no programming required, just knowing which reports to look at and which buttons to click in which order to get things in balance again. Then I fixed the original problem, which did involve a tiny bit of programming to make one of the buttons behave more reasonably. Now I’m just hanging around to hear from the customer that they did the things I told them to do and that doing those things fixed the problems. As soon as I post this, I think I’m going to call them, because I have a sneaking suspicion they went home after deciding that it wasn’t so urgent after all and just didn’t think to tell me that. Ah well, at least I have far fewer evenings like this now than I did back when I was an accountant.
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