December 11, 2008
It’s 7:17 p.m. as I start typing this entry, and I thought I would be almost home by now. Instead I am waiting to hear back from the customer who added my e-mail address to an urgent support ticket at 4:09 p.m. Of course it was after 4 p.m. Urgent support requests never come in when there’s plenty of time to look at them. Before I had a chance to figure out that the project manager on that account was out of the office and thus unable to do the first pass of troubleshootingâ€”which sometimes makes problems like these go away– the customer updated the ticket to add a second issue. Whee. I fixed the second problem first; no programming required, just knowing which reports to look at and which buttons to click in which order to get things in balance again. Then I fixed the original problem, which did involve a tiny bit of programming to make one of the buttons behave more reasonably. Now I’m just hanging around to hear from the customer that they did the things I told them to do and that doing those things fixed the problems. As soon as I post this, I think I’m going to call them, because I have a sneaking suspicion they went home after deciding that it wasn’t so urgent after all and just didn’t think to tell me that. Ah well, at least I have far fewer evenings like this now than I did back when I was an accountant.